Privacy Policy
1. ABOUT
(1) Welcome to www.cravewellnessco.com.au (the ‘Website’).
(2) The Website is operated by Crave Wellness Co (ABN 89 533 125 463) (‘Crave Wellness Co’, ‘we’, ‘our’, or ‘us’).
(3) Crave Wellness Co is an Australian nutrition practice providing practical, evidence-informed nutrition support and education services.
(4) This Privacy Policy explains how we collect, store, use, and disclose your personal information when you access our Website or engage with our services.
(5) We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and applicable Australian privacy laws.
(6) We may update this Privacy Policy from time to time to reflect changes in our services, practices, technology, or legal obligations. Any updates will take effect once published on our Website.
(7) By using our Website or engaging with our services, you acknowledge and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2. WHAT PERSONAL INFORMATION IS COLLECTED
(1) “Personal Information” has the meaning given under the Privacy Act 1988 (Cth) and includes information or an opinion that identifies, or could reasonably identify, an individual.
(2) We collect personal information that is reasonably necessary to provide our services and operate our business.
(3) Personal information we may collect includes:
(a) name, date of birth, age, address, phone number, and email address;
(b) emergency contact details;
(c) payment and billing information;
(d) sensitive health information relevant to the provision of nutrition services;
(e) appointment, intake, consultation, and communication records;
(f) information you provide through forms, enquiries, emails, or website interactions; and
(g) any other information reasonably required to provide our services.
(4) We may also collect information when you:
(a) submit an enquiry;
(b) complete an intake form;
(c) book an appointment;
(d) subscribe to updates or marketing communications;
(e) communicate with us by phone, email, SMS, or through our Website; or
(f) otherwise interact with us.
(5) If you choose not to provide certain information, we may be unable to provide some or all of our services.
3. SENSITIVE HEALTH INFORMATION
(1) Some personal information we collect may be considered sensitive information under Australian privacy law, including health information.
(2) We only collect sensitive health information where:
(a) you have provided consent; and
(b) the information is reasonably necessary for the provision of our services.
(3) Health information we may collect can include information relating to:
(a) medical history;
(b) medications and supplements;
(c) dietary intake and nutrition habits;
(d) allergies or intolerances;
(e) pathology or biochemistry results;
(f) exercise and lifestyle factors; and
(g) other information relevant to nutrition support.
(4) Your health information is treated confidentially and will only be used for purposes reasonably related to the provision of our services unless otherwise required or authorised by law.
(5) You may request access to your personal information or request corrections to inaccurate or outdated information by contacting us.
(6) You may also request to opt out of marketing communications at any time.
(7) Crave Wellness Co will not disclose your sensitive health information without your consent unless required or authorised by law, including where there is a serious threat to health or safety.
(8) We may ask you to verify your identity before processing requests relating to your personal information.
(9) You are responsible for ensuring the information you provide to us is accurate and current to the best of your knowledge.
4. HOW WE COLLECT YOUR PERSONAL INFORMATION
(1) We collect personal information in a variety of ways, including when you interact with us electronically, by phone, in person, or through our Website.
(2) We may collect information:
(a) directly from you;
(b) through our Website and online forms;
(c) through appointment bookings and intake forms;
(d) through emails, phone calls, SMS, or other communications;
(e) through third-party service providers who assist us in operating our business; and
(f) from referrals or other health professionals where you have provided consent.
(3) We may also collect limited information automatically through cookies and analytics technologies when you use our Website
5. HOW WE USE YOUR PERSONAL INFORMATION
(1) We use your personal information to:
(a) provide nutrition services and support;
(b) manage appointments, enquiries, and client records;
(c) communicate with you regarding our services;
(d) process payments and invoices;
(e) improve and develop our services and Website;
(f) comply with legal and professional obligations;
(g) administer our business operations; and
(h) investigate or respond to complaints or enquiries.
(2) We may also use your information to send updates, newsletters, or marketing communications where you have consented to receive them. You can opt out at any time.
6. DISCLOSURE OF YOUR PERSONAL INFORMATION AND THIRD PARTIES WITH ACCESS TO IT
(1) We will only disclose your personal information where reasonably necessary for the purposes described in this Privacy Policy or where required or authorised by law.
(2) We may disclose personal information to trusted third-party providers who support the operation of our business and services.
(3) We may use secure third-party platforms and software providers to support the delivery and administration of our services, including:
(a) Cliniko (practice management software);
(b) Xero (accounting and invoicing software); and
(c) Foodworks Online (nutrition analysis software).
(4) These providers may store information on secure servers located in Australia or overseas.
(5) We may also disclose personal information to:
(a) professional advisers, insurers, contractors, or service providers;
(b) payment processing providers;
(c) IT and website support providers; and
(d) regulatory authorities or law enforcement agencies where legally required.
(6) We take reasonable steps to ensure third-party providers handle personal information securely and in accordance with applicable privacy obligations.
(7) In the event of a business sale, restructure, merger, or transfer of assets, personal information may be transferred as part of that transaction where permitted by law.
7. SECURITY OF YOUR PERSONAL INFORMATION
(1) We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
(2) Security measures may include physical, electronic, and administrative safeguards, including password protection, secure platforms, and encryption where appropriate.
(3) While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted electronically.
8. ACCESS TO AND HOW YOU CAN CONTROL YOUR PERSONAL INFORMATION
(1) You may request access to personal information we hold about you in accordance with the Privacy Act 1988 (Cth).
(2) If you believe your information is inaccurate, incomplete, or outdated, you may request corrections.
(3) We may retain personal and health information for the period required under applicable Australian laws, professional obligations, and business record-keeping requirements.
(4) To request access or corrections to your information, please contact us using the details below.
9. COOKIES, ANALYTICS, AND THIRD-PARTY TECHNOLOGIES
(1) We may use cookies, analytics tools, pixels, and similar technologies to improve Website functionality and understand how visitors use our Website.
(2) Information collected may include browser type, device information, approximate location, pages visited, and Website interactions.
(3) This information is generally aggregated and does not directly identify individuals.
(4) Cookies help us improve user experience, remember preferences, and analyse Website traffic.
(5) You can modify your browser settings to refuse cookies, however some Website features may not function correctly if cookies are disabled.
(6) To learn more about Google Analytics or opt out of tracking, visit:
https://tools.google.com/dlpage/gaoptout
11. LINKS
(1) Our Website may contain links to third-party websites.
(2) We are not responsible for the privacy practices, content, or policies of third-party websites and encourage you to review their privacy policies separately.
12. COMPLAINTS ABOUT PRIVACY
(1) If you have concerns or complaints about how your personal information has been handled, please contact us using the details below.
(2) We take privacy concerns seriously and will respond within a reasonable timeframe.
13. CHANGES TO THIS PRIVACY POLICY
(1) We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or operational practices.
(2) The updated version will be published on our Website.
14. HOW TO CONTACT US
Crave Wellness Co
ABN 89 533 125 463
New South Wales, Australia
Email: hello@cravewellnessco.com.au